ripped off
on 23-01-2015 21:24
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on 23-01-2015 21:24
I have been with o2 for over 15 years, my phone broke in the last few days so the first place I came was o2 shop. I saw a Samsung Galaxy S5 mini for £239.99, £90 off, bargain!!! Out of stock but can deliver in 3 days, fair enough, 3 hrs after order get a txt to say not 3 days, don't know when they can deliver, up to two weeks???? Ask to cancel and get refund, 14 days to refund, went out of stock as I ordered? Still advertising 3 days customer service appalling, no phone, no money, no chance. Selling products they don't have and services they can't deliver, hello EE
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on 23-01-2015 21:31
Sadly this is happening a lot. People have been known to order these phones...and wait and wait. The order that was showing as in stock at the time of purchase is not. It is happening to qute a few customers
Veritas Numquam Perit
on 23-01-2015 21:33
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on 23-01-2015 21:33
Another option would be to buy through CPW if they have them instock, and if their price met with your approval. Their phones are typically unlocked too.
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on 23-01-2015 21:34
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on 23-01-2015 21:34
Just to add this issue has been raised frequently with complaints to O2. it's as if the website is incapable of showing the correct stock levels.
Annoying though when you still see the same order being displayed 3 days later..
Veritas Numquam Perit
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on 23-01-2015 21:39
- Local shop is 500metres away checked if they had stock b4 ordering, if they had of been honest and said 14 days I would of used store locator and found the nearest shop in stock, don't believe it just went out of stock, there building orders before they buy from suppliers, so they don't have surplus
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on 23-01-2015 21:45
I hope you obtain one of these Asap.
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23-01-2015 21:55 - edited 23-01-2015 21:56
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23-01-2015 21:55 - edited 23-01-2015 21:56
@Anonymous wrote:
- don't believe it just went out of stock, there building orders before they buy from suppliers, so they don't have surplus
You may be correct with that assumption. There are too many similar stories on here recently. They certainly are not holding the stock that is shown
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on 23-01-2015 21:55
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on 23-01-2015 21:55
I spent 2hrs on chat trying to explain that I need a phone asap, and if they couldn't sort a phone I needed a refund so I could get one some where else, refund is 14 days so might as well wait for phone? Can't afford to pay another £240 in the mean time? Thought they might offer a little discount or airtime, no way!!!! Contacted trading standards but don't expect much, will be getting an sim with someone else I think
on 23-01-2015 22:00
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on 23-01-2015 22:00
You will need to put an o2 sim in to it and make a few calls to latch the sim to the imei then you can unlock.
If your o2 sim is payg then you will need £15 credit.
If your sim is a contract sim it is free.
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on 23-01-2015 22:05
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on 23-01-2015 22:05
They haven't received the phone yet Nick?...
Veritas Numquam Perit