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refund from 02 not happening

Anonymous
Not applicable

hi

I tried to purchase 2phones that they advertised on the internet from 02  on the 28th oct they took money out of my acc 29th oct -/  guess what none in stock trying to get a refund is like pulling teeth without a jag i tried to contact them to speak to them but all i got was the  faceless live chat with no help .

i eventually got them to commit that i would get it back after 7days but  they said it was from 5thNov this was when it was cancelled they said           OK  i will accept this checked acc today no refund spoke to the faceless ones and was told it was 14days to get refund if 02 are that hard up that they have to (robin hood) peoples money then i am not surprised  of the profit they (robin hood )

still lesson learned dont trust if you think you are getting bargain its just to suck you in.

gozart        

 

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perksie
Level 69: Guiding Light
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Registered:

It takes about 14 days to get a refund from anywhere now, don't take it personally!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

It takes about 14 days to get a refund from anywhere now, don't take it personally!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 3
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Anonymous
Not applicable
Hi.

Live chat are ok for low level general enquiries.

Contact O2 Uk Customer Services to confirm the refund has been auctioned and if you don't receive the refund in 14 working days.

From your O2 mobile 202 > Free

From a landline 0844 809 0202 > 5p / min
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