I recently took out a contract with O2 and despite a full strength signal HSDPA (i am very close to a mast) can only occaisionally manage to get my mobile data to work.
I chatted to a really helpful customer servie guy who said that this status has been on the mast since October 2013 (13 months).
He said a couple of visits were planned for maintenance. These have both taken place now but the data is still unusable from about 7 in the morning til very late at night.
They are now building another few hundred houses in my town which will clearly make matters worse.
How are upgrades to masts prioritised? Is there anything that can be done to get my area bumped up the schedule? I am currently paying a lot for data that i can't use, and MMS messages etc regularly get stuck in the system for hours and days.
Thanks.
