"Sorry we are experiencing high service demand in this area"

[Anonymous]

Dear all - i have the usual "Sorry we are experiencing high service demand in this area" status from O2.  It's been like this since for over a month, since i moved into a new home in London (N22) and despite having plenty of bars of signal, have intermittant phone and data connections.

Rummaging around the forum, i can see a few people getting this message persistantly, for lots of areas.  The feeling is that the mast is overloaded.

I'm curious to know others experience, if there are real examples where the network actually improved?  Or does it rarely not get better?  Or does it take many months etc...

[Bambino]

That isn't what it's saying if I put in N22 here: http://status.o2.co.uk/

[perksie]

I think N22 is a large area, you would need the full postcode to get the report.

[Anonymous]

N22 7AF will produce the message.

[Anonymous]

If it's been like that for over a month I would make a complaint

[perksie]

High service demand can mean that another mast is needed in that area and that isn't straightforward very often due to the objections of local residents.

Everybody seems to want a mobile signal but nobody seems to want a mast near their house.

Have you checked other companies to see if they have a better signal?

It's impossible to know when this will be solved.

[Anonymous]

Three is also pretty patchy i think.  Haven't tried others, don't have sim cards for all the networks.

But in any case, i can't really move away from O2.  So i'm lumbered with it.  Sigh.

[perksie]

You could try calling O2 to ask if the network side has any information on this area, but they're not usually forthcoming.