This is a total balls up on O2's part and seems to be linked to their new 360 account setup. They don't know how to fix it. I would follow the advice given to me by the O2 employee in Leeds which is :
LEAVE O2 and go with another provider. Really, that is their solution. This is after spending 3 days at the store where several employees were getting annoyed with the feckless phone helplines. I was literally told that they don't know how to fix it. I was standing there, card in hand, ready to give them a big fat contract and they said "go somewhere else".
Wow O2.
