problems with the app
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on 07-04-2024 15:19
is anyone having problems when they go on the app and try to pay a bill but a error messages comes up saying its look like something gone wrong
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on 07-04-2024 15:28
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on 07-04-2024 15:28
Your best bet to pay bills is to use the website at https://mymobile.o2.co.uk as the app seems to be a bit flakey....
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 07-04-2024 15:33
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on 07-04-2024 15:33
I even sign in on the website still says the same thing
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on 07-04-2024 16:04
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on 07-04-2024 16:04
Then you need to speak to the Payments team on 0800 902 0217
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 07-04-2024 16:07
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on 07-04-2024 16:07
Check if the payment source is set up, @Loubaby2k14 - this in my MyO2 app:
Should work similarly in web version as suggested by @madasaf1sh above. Good luck!
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on 07-04-2024 16:12
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on 07-04-2024 16:12
It comes up with this on the webpage too
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07-04-2024 21:11 - edited 07-04-2024 21:13
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07-04-2024 21:11 - edited 07-04-2024 21:13
You could try using an Incognito, or InPrivate (depending on the browser you use) browser window
to access https://accounts.o2.co.uk/signin and try that way, @Loubaby2k14
I have seen the main O2 website give weird results when logged into the Community Forum at the same time.
Good luck!