How sad that after 20 years as a loyal customerwho always paid ontime,, i am cancelling my contract due to the uncaring attitude shown toward me by 02 when my phone and everything else i had were stolen in Bangkok 3 hours after arriving. Despite reporting the theft to 02 the theives still managed to use my phone and racked up £143 of calls,02 have charged me and would not offer help in anyway they made it clear that it was my problem not 02s,the only person who showed any interest (i spoke to 3 people) raised a claim for me and said i would be contacted in 3 to 5 days but,of course i heard nothing ,just found my bill for the month included the fraudulant calls.Again, i say how sad that a company i trusted and gave loyalty to treated me in such a shabby way.
