Re: plaudits for good customer sevice

Anonymous · ‎05-05-2013

As a geriatric technophobe with a quite complicated problem regarding my account and log on issues, I feel I must congratulate "O2" on their customer service. My problems were dealt with and solved by Shahid who took an immense amount of time with an equal amount of patience to not only cure the glich but made sure that I was up to scratch with the systems involved.

If you are monitoring these comments "O2", give him a pat on the back (or maybe a rise?). It is by efforts of such staff as Shahid that your business will succeed.

Ralphie

MI5 · ‎05-05-2013

Good to hear some good news for a change. We only usually get to hear when someone has a complaint

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-05-2013

either toby or chiara will track this guy down & give him the feedback for you. they are very good at doing that

perksie · ‎05-05-2013

It's always good to see a positive post here, welcome to the forum.

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jonsie · ‎06-05-2013

credit where it's due

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎06-05-2013

Its nice to read a thread that adds balance to the forums.

Good to hear 02 dealt with you to your expectations.

Anonymous · ‎07-05-2013

Thanks, Ralphie, for your feedback, much appreciated

Anonymous · ‎12-05-2013

Nicely done Sir!