cancel
Showing results for 
Search instead for 
Did you mean: 

phone scam from "o2" ?

Anonymous
Not applicable

o2 called me the other day offering me a new contract which i accepted as i was spending £20 on pay as you go every month - a new contact that blows my current spending away, however, they asked for my card and bank details - over the phone, which i foolishly provided. the deal has gone through and i have spoken to o2 support staff who ensure us that it is a legit deal, however nobody has ensured me that this call that i recieved was scamming us either with the banking bit, i found out my card had been comprimised and cancelled due to a fraud detection. do you think it is coincidence or does o2 really offer contracts this way?

Message 1 of 4
2,876 Views
3 REPLIES 3

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

They do use some external agents but I wouldn't suggest using them and you should never give out your banking details over the phone.

 

I doubt your card has been compromised, probably a temporary suspension while they check the payment was intended.

 

Only the card provider can help with that.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 4
2,874 Views

Anonymous
Not applicable
Certainly a learning curve and spot on advice about not taking up a contract deal, on the basis of a cold call.
Message 3 of 4
2,866 Views

Toby
Former Staff
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:
Hi peeetor,

I'm about to send you a private message about this.

Cheers, Toby
Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 4 of 4
2,800 Views