pay up front for life cancelled by o2!!

[Anonymous]

I have had a "pay up front for life" contract for many years. Without notice or regret, O2 have changed it to a £35 per month contract. The reason given is a change to a new computer system causing it to "lose" some or all of the Pay up front contracts!!
Can they legally breach the contract?
Has anyone else suffered this?

[jTemplar]

Orange, under the leadership of Hans Snook, was the best. 👍

Line 2 on one SIM at a discounted price was also useful.

Whatever happened to customer service?

[wpo]

Good morning

I am so pleased to have found this thread, did you manage to get your tariff changed?

I hope @O2Lisa will be able to help me as I am having a similar problem

In reply to your question, I have three PUFFL contracts two have been moved and are showing

unlimited minutes, 500Mb data and unlimited messages.

The one not yet changed is showing 50 O2 to O2 anytime minutes and 0Mb data

When I enquire about this I keep being told:-

"Please be aware that this is a gradual process and will be actioned on all affected accounts"

I think I'm being fobbed off. 

[O2Lisa]

Hi @wpo, I'll message you privately and look in to this for you. 

[MarkSnipe7]

Hi. Sorry to bother you, I too have one of these old contacts and am presently still connected to it, do you know if I will be moved to the new 500MB for £0 per month? Is there something I need to do or just wait for them to write to me? Thank you very much.

[MarkSnipe7]

Hi @wpo @Pigro @O2Lisa I hope you are all well.

I understand that my account will be migrated over to the new tariff mentioned above at some stage, I just wondered if any of you now using the new tariff would be able to answer the below questions for me, relating to this?

1. Does your account still show a start date of some twenty years ago? Or does it now show a new start date, effectively meaning that your account has been closed and a new one opened?

2. Are you able to access the 4G bands? Presently I am locked to 3G, the spectrum of which is in the process of being refarmed into newer technologies, thus my connection is very sporadic. I trust that the new tariff will be open to all existing spectrum?

3. Does the data allowance (500mb) get capped so that you do not over spend? What are the add on options for additional data and are these auto renewable or do you add them as and when, to suit your requirements?

Many thanks in advance!

[Thouky]

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@MarkSnipe7 wrote:

1. Does your account still show a start date of some twenty years ago? Or does it now show a new start date, effectively meaning that your account has been closed and a new one opened?

I cannot find a start date listed anywhere on the O2 site or within the O2 app.

The tariff name has changed from "Alltime 50 Pay Upfront For Life" to "O2 Unlimited 30D 500MB", but the account number is unchanged.

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2. Are you able to access the 4G bands? Presently I am locked to 3G, the spectrum of which is in the process of being refarmed into newer technologies, thus my connection is very sporadic. I trust that the new tariff will be open to all existing spectrum?

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Mine is currently connected on the LTE eutran-20 band. The SIM card was replaced at the same time as being moved to the new tariff - presumably a prerequisite for supporting LTE.

3. Does the data allowance (500mb) get capped so that you do not over spend?

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You can set a Spend Cap. Mine is set to £0, and when I reach the 1024MB allowance (doubled from 512MB with O2+VM Volt) the data stops. I have not been charged anything.

[MarkSnipe7]

Thank you very much for the information, most helpful. I may even consider switching to Volt in due course, for the additional data allowance, I was unaware of the benefits until you pointed this out.

 Many thanks

[MarkSnipe7]

Would anyone using the new tariff be able to advise me on available data add on’s, should the need arise? Also, as to whether they are monthly rolling or single use? Many thanks

[pioroman]

Hi,

I still have a large SIM (PUFL 50 mins).... is it possible to have the SIM swapped for a nano one ? what is the process and what is the cost ?

[madasaf1sh]

@pioroman 

You need to contact customer services on 202 or pop into an o2 shop with photo ID, to do the sim swap.