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pay up front for life cancelled by o2!!

Anonymous
Not applicable
I have had a "pay up front for life" contract for many years. Without notice or regret, O2 have changed it to a £35 per month contract. The reason given is a change to a new computer system causing it to "lose" some or all of the Pay up front contracts!!
Can they legally breach the contract?
Has anyone else suffered this?
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jonsie
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Are you able to advise on these type of accounts @O2Lisa or @O2Georgina ?

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Cleoriff
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Not something I've heard of personally?!

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O2Lisa
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Morning, thanks for the tag @jonsie 

I'd need to check over the account really, see if any notes have been left.

 

@sch_pufl I'll message you privately to take some details and I'll look in to this for you smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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jonsie
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ceetdm
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Hi, Is there anything to report regarding PUFL contract, I too have one and do not want to lose it.

 

Thanks, Tommy 🙂

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Cleoriff
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@ceetdm wrote:

Hi, Is there anything to report regarding PUFL contract, I too have one and do not want to lose it.

 

Thanks, Tommy 🙂


@O2Lisa?

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O2Lisa
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Morning all, thanks for the tag @Cleoriffsmiling

I'll private message you @ceetdm and I'll check over your account for you 

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
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Good morning @O2Lisa  and thanks smiling

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jonsie
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Had a few of these lately

Could you update us with the outcome of these queries @O2Lisa ?

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O2Lisa
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Morning @jonsie, no one has actually been back in touch with me, so I'm unable to log in to any accounts and check over the notes.

 

I've double checked this morning and we haven't had any updates regarding the PUFL contracts or any changes being made so I'm unsure at the minute sorry, if I do get any information I'll let you know smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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