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over an hour on hold!

Anonymous
Not applicable

on ‎11-01-2010 14:49

on ‎11-01-2010 14:49

Is anyone working at O2 today!!!
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perksie
Level 69: Guiding Light
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on ‎11-01-2010 14:56

on ‎11-01-2010 14:56

Take a look at the home page announcement, with the bad weather CS will now be up to their ears with calls.

Normally they answer quite quickly, but these are not normal conditions.

Hopefully now the weather is easing call waiting times will fall.

http://shop.o2.co.uk/update/customerservice.html
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable

on ‎11-01-2010 23:50

on ‎11-01-2010 23:50

Bad weather or is it because O2's customer service is slipping back? My experience has not been good lately, December wasn't cold but the service was appalling.
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Anonymous
Not applicable

on ‎12-01-2010 01:24

on ‎12-01-2010 01:24

No it's because of the weather.
Staff haven't been able to get in to work, about 20 people managed to get in on Tuesday. Then some couldn't get in for the rest of the week.
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Anonymous
Not applicable

on ‎12-01-2010 10:02

on ‎12-01-2010 10:02

Bad weather or is it because O2's customer service is slipping back? My experience has not been good lately, December wasn't cold but the service was appalling.


In your experience, not really a basis for the whole CSA team is it?

Oh and December not cold? It snowed here for most of December!
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Anonymous
Not applicable

on ‎12-01-2010 10:43

on ‎12-01-2010 10:43

I had to phone them yesterday over a change of tariff. There was a message saying there could be a delay. In the end they answered after around 12min and dealt with my enquiry quickly, pleasantly and efficiently.
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Anonymous
Not applicable

on ‎12-01-2010 11:22

on ‎12-01-2010 11:22

Bad weather or is it because O2's customer service is slipping back? My experience has not been good lately, December wasn't cold but the service was appalling.


Unless O2 were based in your area, that's one hell of a generalisation!
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Anonymous
Not applicable

on ‎12-01-2010 21:19

on ‎12-01-2010 21:19

Not a generalisation, just my experience of late.
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Anonymous
Not applicable

on ‎12-01-2010 22:41

on ‎12-01-2010 22:41

Bury was one of the worst hit areas with snow last week and it was simply too unsafe for many staff to travel. Unfortunately, the people that weren't able to get through to us last week may be trying to get through to us this week which means there are more calls than normal.

Please try and use the help pages on here and us on the forums and we can help you as best we can.
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Anonymous
Not applicable

on ‎12-01-2010 22:52

on ‎12-01-2010 22:52

Bad weather or is it because O2's customer service is slipping back? My experience has not been good lately, December wasn't cold but the service was appalling.

Unless O2 were based in your area, that's one hell of a generalisation!


o2 are based in my area.
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