on 15-10-2010 13:12
on 15-10-2010 13:12
on 15-10-2010 13:29
on 15-10-2010 13:29
on 15-10-2010 20:06
on 15-10-2010 20:06
Hi all, A month ago I lost my mobile down the beach so made a claim. The insurance company denied me because it was in a public place. I has annoyed and was going to dispute it but I got a call from the police saying some one had handed it in, I have a police statement to prove it. Very nice guy. So I ring up O2 and got it reconnected and asked if I'm still insured and they say yes.
Any way, a month later I was packing to move and lost my phone again. I've had the phone for 2 years and have been paying insurance the whole time. I ring the insurance company and report it and they say I cannot make more than one claim on the same handset.
I asked why I wasn't informed this when I lost the phone the first time and why have they continued taking money from me. I dispute it and they had a meeting or something and said they would get back to me. They didn't. 3 weeks later I wait in line on the phone for an hour for them to tell me no again. In these three weeks I noticed they are still taking money from me!!!
Is there anything I can do now? Thanks for any help.
on 16-10-2010 01:34
on 16-10-2010 01:34
I ring the insurance company and report it and they say I cannot make more than one claim on the same handset.
on 17-10-2010 13:02
on 17-10-2010 13:02
on 17-10-2010 13:47
on 17-10-2010 13:47
on 18-10-2010 20:12
on 18-10-2010 20:12
Thanks for the advice guys. No I haven't received any paperwork at all.
So I'll rung and ask for the T&Cs and my final response letter.
I lost my phone down the beach when getting into my wetsuit. They said I left it in a public place.? Then got a message on a forum I'm a member of saying an iPhone was found down the beach and handed in to the police. Couldn't get it for 2 weeks due to work. Then 2 weeks later I was packing and lost it again. I think it was partly because I'd become use to not having a phone.