o2 to close uk call centres

[Anonymous]

Another reason to go see here:

http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/10087909/Capita-...

Not for a year or so so will not be reewing mobile that rans out in August

[Liquid]

No offence mate I can understand where you're coming from but my thoughts are with the poor staff at the moment.

Ill be leaving at the end of the year if it doesn't sort itself out. (Started trailing some new sims on my travels)

[Anonymous]

I'm only with them because I have great coverage around most of Somerset & wherever I go plus a payg tariff that is suitable for me & no ties other wise hello new network

[Anonymous]

o2 will not close uk they just offer more people in India and around the world so you will get better customer service plus uk as well 

[Bambino]

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@Anonymous wrote:

o2 will not close uk they just offer more people in India and around the world so you will get better customer service plus uk as well 

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Totally incorrect. I know someone who works at the Bury Call Centre and she will lose her job within the next two years. Did you actually read the link that this thread is based on? http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/10087909/Capita-plans-to-close-O2-call-centres-and-cut-thousands-of-jobs.html

[Anonymous]

For a telecommunications company like O2 this line from the report really annoys me.

A Capita centre in India offering support via web chat will also be expanded as part of plans to discourage customer calls, known as “contact deflection”.

Only 7 months to go then im no longer an O2 customer

[Bambino]

That's pretty outrageous. I'm on a one month legacy rolling contract, and have been for years. I only stay because I still have unlimited web.

[perksie]

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@Bambino wrote:

That's pretty outrageous. I'm on a one month legacy rolling contract, and have been for years. I only stay because I still have unlimited web.

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Same here, perhaps we should call it - O2 deflection!:smileyhappy:

[Anonymous]

The link basically reads " stuff the UK workers & stuff the customers to "

1 of the reasons im still with O2 is the UK call centres, ill be asking for my PAC as soon as I can.

A company that doesn't have UK call centres is a company that doesn't get any business or money from me!

[Bambino]

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@perksie wrote:

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@Bambino wrote:

That's pretty outrageous. I'm on a one month legacy rolling contract, and have been for years. I only stay because I still have unlimited web.

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Same here, perhaps we should call it - O2 deflection!:smileyhappy:

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Sounds good to me. 

[Anonymous]

If I could, I'd also be asking for a MAC code, but I recently signed a 12 month contract to stay with O2, and am now out of the 14 day cooling off period! Damn!