o2 secruity risk.

[Anonymous]

The service I have recieved over the last 5 days has been disgusting.

I am writing this to find out if anyone has had this happen to them?

The situation is - 5 days ago my number was made inactive, I phone 02 to find out my 02 contract number has been transfered to Vodaphone pay as you go.

I was then told they are not sure why this has happened without me requesting it, as they researched further I was told that someone either had phoned 02 up to request the change and used my name or there had been a computer/worker fault. either way secruity had been breached or it had been an honest mistake by an o2 worker. (which they are doing thier best to cover up)

for the last 5 days I have been told that they will have my number back by the end of the day while they search for the reasons this had happened. 5 days on my number is still with Vodaphone.

Each time I ring customer service a new manager advises me that my number will be active in 24 hours, during my lastest phonecall with 02 they have said someone has phoned up  fraudally asking for the change of provider for definite and they have listened to it but they are unable to identfy if they asked the secruity questions! aswell as this they dont log the number it was called on!

If anyone has had this happen to them please get in touch, as I do not know what to do and 02 keep passing me on each day.

[Toby]

Hi Unhappyatotwo,

As the team is looking into this for you, I must allow them to follow their process. I'm sorry to hear that it is affecting other things and if there is anything else to be done, I shall let you know. I'll also answer your private messages to me soon.

[Anonymous]

Everyday I get told the same thing, now this time its 3 days instead of 1 i have to wait.

[Anonymous]

BoB ..... I have a rather strange O2C message from you regarding the op here & their thread ..... = ..... on my email system

I do have the same avatar as this person

have you confused the 2 of us ?

the message was something like :-

'WispaRed7, please give it a little more time, now that Toby is on board'

no probs if this is what has happened

but will you let me know please ?

..... = ..... you can do it by pm if you wish

I'm going offline now

as my p/t gentleman friend has just rung me for a meet-up in town

WispaRed7     

[MI5]

I'm not sure why that was needed to be sent by PM even if addressed correctly to the intended recipient?
I think bob has been on the Gin

[jonsie]

The personal unofficial touch?

[MI5]

Toby is officially dealing with it - It doesn't need any more from us - Not that we can do anything anyway....

[jonsie]

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@MI5 wrote:
Toby is officially dealing with it - It doesn't need any more from us - Not that we can do anything anyway....

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Agreed as I said to the OP in an earlier reply.

[Anonymous]

Hi @Anonymous

I've not PM'd you !!

[jonsie]

Totally lost now

[Anonymous]

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@MI5 wrote:
I'm not sure why that was needed to be sent by PM even if addressed correctly to the intended recipient?
I think bob has been on the Gin

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Nope No Gin and No PM sent to either member. 

Confused.Com