o2 secruity risk.

[Anonymous]

The service I have recieved over the last 5 days has been disgusting.

I am writing this to find out if anyone has had this happen to them?

The situation is - 5 days ago my number was made inactive, I phone 02 to find out my 02 contract number has been transfered to Vodaphone pay as you go.

I was then told they are not sure why this has happened without me requesting it, as they researched further I was told that someone either had phoned 02 up to request the change and used my name or there had been a computer/worker fault. either way secruity had been breached or it had been an honest mistake by an o2 worker. (which they are doing thier best to cover up)

for the last 5 days I have been told that they will have my number back by the end of the day while they search for the reasons this had happened. 5 days on my number is still with Vodaphone.

Each time I ring customer service a new manager advises me that my number will be active in 24 hours, during my lastest phonecall with 02 they have said someone has phoned up  fraudally asking for the change of provider for definite and they have listened to it but they are unable to identfy if they asked the secruity questions! aswell as this they dont log the number it was called on!

If anyone has had this happen to them please get in touch, as I do not know what to do and 02 keep passing me on each day.

[Anonymous]

Just spoke to 02 fraud department and they have informed me that they know nothing about my case and that it has not even been been put forward to them, even though all the advisors assured me it has!

this is beyond a joke, make sure all your accounts are regually updated because it seems o2 dont care to much for secruity!

[MI5]

As per the request yesterday, I think you should PM Toby so he can look into it for you.

[Anonymous]

I am currently waiting for a callback from the fraud department, I will indeed message him and see if he can help!

[Anonymous]

I truly hope this comes to an amicable solution fast and something offered for loss of service.

[jonsie]

It's shameful that an adviser just doesn't carry out the actions that he/she has stated will be done because a) they forgot or b) they can't be bothered.

Hope you get the promised (again) call back or as advised by @MI5 send a PM to @Toby to see if he can help in any way.

[Toby]

Hi guys,

I am currently talking to Unhappyatotwo via private message.

[Anonymous]

I still have not recieved any call, id love to be able to just cancel the contract this is a joke

[Anonymous]

Now that Toby is helping just give it a little more time.

I understand your frustration.

[jonsie]

It's not something now that we can really comment on now whilst you are in communication with @Toby but I'm sure he will do his best for you.

[Anonymous]

@TobyI would really appreciate it if you could get someone to call me about my account. I have just spoke to fraud and they say it is going to take 3 days for them to investigate, which means it will be 10 days since my number has been inactive and they cant garentee it will be back.

I need a solution as this is now effecting my work and important calls are being missed.