o2 lack of loyalty rewards

[Anonymous]

Ive never written anything on here regardless of how irked ive been but i guess today i had an incentive.

Being an o2 customer for probably a decade sometimes paying bills in excess of £200, i thought the least that loyalty would get me was a new phone at in the least the same price or tariff as the competitors (no less mind).

I refused to switch to the competition even when they offered me better deals, but the day my choice became match a deal every one else offers or leave, the company was happy to end our relationship.

I could not believe staff telling me to find a friend to use their personal rewards and that "o2 rewards" is unique just so they could compete with their own price hike. FYI i can (and will) have 20% off Vodaphone through work already and every company that offers the phone had a parallel anytime upgrade anyway... Tesco, Voda..all of them. Good luck with these guys..hope your experiences leave a less bitter taste in your mouth.

[jonsie]

O2 long since speed matching competitors and loyalty has been removed from their dictionary. The only incentive to stay with o2 these days is coverage and a Refresh contract. Always go for the best deal for yourself bit check coverage using P&G sims before committing to a contract. 

[MI5]

Check coverage with other networks PAYG sim cards then choose the cheapest deal with the best coverage for you.

[Anonymous]

The only loyalty you get from O2 is the refresh tariff

[Anonymous]

Interestingly I've just been phoned by O2 as my contract is up shortly stating that as I've been with them for years, I have a 'loyalty bonus' and can get various deals including a tablet for 40% less... free phone contract for a year would be what I actually want, but found it odd I was offered something without asking.

[jonsie]

If indeed it was o2, maybe they are realising that fair deal for all alienates all contract customers. 

[MI5]

They seem to be a bit more flexible just lately.....

[Cleoriff]

Not sure it would have actually been O2?

[jonsie]

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@Cleoriff wrote:

Not sure it would have actually been O2?

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Exactly. ...

[Fellwalker]

6 months ago I was given a reasonable loyalty discount by O2 for staying and renewing my contract.