o2 iphone insurance

[Anonymous]

hi there 1st post here so lets go

went off on holiday over a month ago came back reported my iphone volume switch has came out (iphone 3g 8gig) over 12 months old
got the insurace £10 a month

o2 insurace accepeted the claim , but they dont have any phones in stock

this has now been going on for 2 weeks , and got a snoty letter back off them this morning saying tough we dont know when we are gettiing them in stock ya just have to wait (words to that effect)

not happy in the least

i asked for the new 3gs , they said no straight away

i pay all my bills ontime (DD) so thay cant throw that back in my face

any help guys nd no i`m not bothering with the ombudsman (waste of time)

[Anonymous]

So your claim stayed at a successful status but it's just the handset you were disputing. Think I'll need to do the same.

[Anonymous]

Yes I left my claim alone, just explained the situation and that I had rejected all reconditioned phones, and that they shouldn't send one out before the complaint was resolved.

[Anonymous]

who are you complaining too?

After arguing for with the guy in insurance I told him I didn't want a refurb phone and I wasn't going to accept one, so he said he'd put it in as a complaint.. That's literally all I did, I guess it must have worked though as the 3GS was delivered less than 24 hours later, it also may have had something to do with the fact that they messed me about on 3 separate days waiting home for a phone that never showed up.

Either way it was a result for me, but I sympathize with you guys still fighting, I'd really had enough of it 😞

R.

[Anonymous]

Also, if it's any help, this is the number I contacted O2 Insurance on: 08000 121 553 It was given to me by one of the people dealing with my claim.

And if you need to chase the distribution centre their number is: 0844 412 2491

Hope that helps,

R.

[Anonymous]

I'm gutted now, I should of held out for a new 3gs.

[Anonymous]

Has anyone here emailed the complaint? how long did a reply take?

[Anonymous]

He said a 3gs wasn't comparable to the 3g, but he could upgrade with a recon. He also gave a list of phones that were possible new. I chose the Desire,.

On what measure is the 3gs less unlike a 3g than the desire.

[Anonymous]

Just had a phone call from a guy at O2 complaints review and he is bypassing the insurance team and sending me an 8GB 3gs

[Anonymous]

Awesome, hopefully my formal complaint will see a result for me

[Anonymous]

It's good to see we've finally started to be taken seriously now.. well done to those successful so far