o2 are a disgrace

[Anonymous]

Just been informed that I am on a 24 month contract when I specifically stated when I upgraded over the phone to o2 that the maximum contract length I ever have was 18 months I feel really let down by o2 and now they are refusing to rectify this please can you give me the address of the ombudsman I'm sure they will sort this out and I will never use o2 again or recommend to anybody as I have a contract with vodafone who are 10 times the company o2 are and rectify problems really swiftly

Thanks

[Liquid]

Did you not phone CS? Please use some full stops:)

[Anonymous]

I did phone cs and the were no help at all just said if I didn't like it pay the remainder of my contract and leave

[Anonymous]

Sorry about the lack of full stops .I will try harder I promise.lol

[Liquid]

Wow fat lot of good that is:( I'd advise calling again some CS staff are abysmal 😞 you might have more luck the second time:)

•crosses fingers•

[Anonymous]

you possibly will get a different result by speaking to a different advisor rather than the response you recieved

[Anonymous]

A lot of people at Customer services are yes you are right absolutely disgrace .. I'll tell you some thing right follow Roan Dunne I think the guy is o2 CEO here is the link

https://twitter.com/@ronandunneo2

I am going to do that myself as well ... Tell him how competent his staff is .......... It is so annoying I just cant believe they are liars just lairs ...

Waiting for 200 mins to be added since last 3 days  ............