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o2 Lost my number and manager told me to "Get used to it"

ZachShannon
Level 1: Joiner
  • 1 Posts
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Registered:

I have been having phone calls with o2 customer service every few days since the start of October. I was told initially there was a small error with my number transfer and it would take 24-48 more hours. After a month and a half of being told the same thing every few days, I spoke to a manager who told me that they had lost my number, when I asked what I was suppose to do he said I should but a new number and get used to it.

 

Absolutely disgusting customer service.

 

 

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madasaf1sh
Level 78: King of Kings
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Registered:

@ZachShannon 

 

Scarily enough have heard this from a few networks, in the past, although it seems to happen more often a lately on o2.. 

There is nothing anyone on here can do.. 

 

Your only option is the complaints process https://o2.co.uk/how-to-complain 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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