Solved: Re: numbers being changed to start with 44+

Anonymous · ‎27-04-2015

Hi all. i am finding out more about Ariel direct. but it appears that the numbers in my phone are being changed without my knowledge or consent. the numbers chane to start with 44, and this allows them to charge me more apparently. is anyone else suffering from this? i believe it is contray to the data protection Act. whatever, it should not be happening.

Anonymous · ‎27-04-2015

+44 is just the country code for the UK - the numbers in effect are just being stored in 'international format' instead of with the 0 in front - this is not a way to 'charge you extra'.

viridis · ‎27-04-2015

If it's a new phone, it's just the backup storing them that way. There is no extra charges by sending to +44 instead of 0

Anonymous · ‎27-04-2015

+44 is just the country code for the UK - the numbers in effect are just being stored in 'international format' instead of with the 0 in front - this is not a way to 'charge you extra'.

MI5 · ‎27-04-2015

It doesn't cost anymore to call a +44 number unless you are calling from outside of the UK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎27-04-2015

And if you do travel abroad it is much better to have them stored in that format. You will have no problems connecting a call

Veritas Numquam Perit

gindygoo · ‎27-04-2015

Can I ask, what leads u to believe you're being charged more? I've just read the thread about Ariel that you started. Did u pm Toby? The community manager.?

Charlie.

Anonymous · ‎27-04-2015

no, i did not pm toby directly i had to go out. i was on live chat and Sanwuili suggested that this might be why i am being over charged.

viridis · ‎27-04-2015

Sanwuili needs more training then.

Cleoriff · ‎27-04-2015

@Anonymous wrote:
no, i did not pm toby directly i had to go out. i was on live chat and Sanwuili suggested that this might be why i am being over charged.

Live chat? oh dear...say no more...:smileysad:

Veritas Numquam Perit

viridis · ‎27-04-2015

You're being overcharged because aerial put you on a business plan (so you can't cancel) and like all business plans, prices exclude vat until it is added on the bill.
That's why, basically