no sim no service

[Anonymous]

Can't get connected to a network.  Have have a replacement phone (Samsung S3 mini) and sim card.

Called customer services x 5.  Can anyone on the forum help get me connected.  Thanks

[jonsie]

Not problem,  let us know how you get on ☺

[MI5]

Just double check the sim is in correctly and in the correct slot.

[Cleoriff]

They make it look so easy....I struggle with sims. Good job I have a pair of tweezers handy just in case...

[Anonymous]

Thank you M15

My SIM doesn't sit like that.  Can only see a tiny bit of it when inserted.  Will look again at video

[Anonymous]

Hello Cleoriff

Tell me about it tweezers to get it out - can't be good I am sure. Who designs these things.

Have tried wiping with a clean cloth and inserting a bit of card on top.

Should have stuck with my 'does everything I need phone'

[Poppysmum]

Another one who uses tweezers to get sims out

[Cleoriff]

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@Anonymous wrote:
Hello Cleoriff

Tell me about it tweezers to get it out - can't be good I am sure. Who designs these things.

Have tried wiping with a clean cloth and inserting a bit of card on top.

Should have stuck with my 'does everything I need phone'

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I couldn't honestly recommend it @Anonymous. If you mess up you will come looking for me  I just know I have used them to gently lift the sim and pull it out.. 

[Anonymous]

Fear not. Won't be coming after you. Don't tell anyone but I do it frequently especially when customer services lad or lass asks me to 'take out SIM and re-insert'

[Anonymous]

@Anonymousyou mention a piece of  card on top and I was watching the video and couldn't understand where the card would go....

[Anonymous]

My daughter tried it for me yesterday. Has to be a bit of card. Placed it on top of the SIM then inserted two together

Didn't work though