no signal

[deannsue]

ive had no signal on my phone since midday yesterday o2 cannot tell me when service will resume i am in devon ex38 8aw anybody else having problems

[jonsie]

Others must be having the same problem as there is a mast down. O2 will get the problem fixed as soon as they can.

Live results for EX38 8AW

Sorry a phone mast close to you isn't working

This means you might experience problems making calls, using the internet, or sending/receiving emails in this area.

Updated 21:00 (refreshed hourly). Recent faults might not show yet.

[deannsue]

dosnt really help much tho not being able  to make important calls to family  hope my partner and i will be compasated for this 😞

[jonsie]

Speak to customer service when the signal comes back and I'm sure they will make a goodwill credit on the phones. Keep rebooting the phones periodically so you know when the network is restored. Sorry, I know it's no help but masts do go down at times.

[Anonymous]

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@deannsue wrote:

hope my partner and i will be compasated for this 😞

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I'm sorry...but what?!?

Do you get compensation from your car manufacturer when you're car breaks down? Do you get compensation from your laptop manufacturer when your laptop stops working? Do we get compensation from the government when they close roads (that we pay for) when there is an accident?

Things break. Thinks need fixed. Thats a sad fact of life. Even though you are paying for a service you will NEVER get 100% uptime all of the time.

If O2 give you compensation then I will be surprised as it is likely that this fault is no fault of their own.

[perksie]

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@deannsue wrote:

dosnt really help much tho not being able  to make important calls to family  hope my partner and i will be compasated for this 😞

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You might have a claim if O2 have broken their contract with you, but they haven't done that.

There is no guarantee of 100% full time service in your agreement, the service is supplied on a best efforts basis.

If it's down for a lengthy period O2 may offer a goodwill gesture.