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no signal 37 5 hrs per week at work -kw14

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Anonymous
Not applicable

on ‎21-01-2013 17:02 - last edited on ‎21-01-2013 20:15 by Moderator

on ‎21-01-2013 17:02 - last edited on ‎21-01-2013 20:15 by Moderator

1 am paying my monthly contract and get no signal at work-kw14.i was told when i complained that the prob would be resolved on 21/12/2012.still not resolved,what should i do as i should not have to pay for a service i dont get?????????//

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Anonymous
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In response to MI5

on ‎22-01-2013 19:09

on ‎22-01-2013 19:09

I would imagine O2 would offer some sort of compensation, but only AFTER the situation has been resolved and they know how long the outage lasted.

I'd imagine it'll be a %age of your monthly tariff taking into consideration that you are usually in that postcode area for a limited amount of time.

150 out of 744 hours of a month = 20% give or take.
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jonsie
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on ‎21-01-2013 17:05 - last edited on ‎21-01-2013 20:15 by Moderator

on ‎21-01-2013 17:05 - last edited on ‎21-01-2013 20:15 by Moderator

Is this indoors or outdoors? Have you tried turning off 3G?

 

Hopefully your problems will be over when O2 release TuGo shortly.

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adamtemp64
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on ‎21-01-2013 17:06 - last edited on ‎21-01-2013 20:16 by Moderator

on ‎21-01-2013 17:06 - last edited on ‎21-01-2013 20:16 by Moderator

best you get back on to o2 but the live status page http://status.o2.co.uk is showing no issues.

 

We are all customers here so for help you need to talk to o2 directly

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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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on ‎21-01-2013 17:15 - last edited on ‎21-01-2013 20:16 by Moderator

on ‎21-01-2013 17:15 - last edited on ‎21-01-2013 20:16 by Moderator

As there is only 2G coverage available you are best to turn off 3G on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎22-01-2013 19:09

on ‎22-01-2013 19:09

I would imagine O2 would offer some sort of compensation, but only AFTER the situation has been resolved and they know how long the outage lasted.

I'd imagine it'll be a %age of your monthly tariff taking into consideration that you are usually in that postcode area for a limited amount of time.

150 out of 744 hours of a month = 20% give or take.
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