General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cannot add a bolt-on online

Whenever I try to add a bolt-on online to make international calls from the UK I get the following error message "Something went wrongClose DialogSorry - there’s been a problem. Please try again.If this continues, you can call us on 202 free from an ...

Possible fraud

Are O2 replacing SIM cards at the moment? Got a call saying that I will receive a new SIM card by DPD tomorrow as my old SIM card cannot receive 5G. They asked me to give them the code that was generated and sent via text from O2. Is this legitimate?

Failure to rollover data

My plan rolls over each month and is supposed to carry forward up to 10 Gbyte of unused data. Last month, after a few weird texts from O2 and many problems with the app, it renewed but didn't rollover any data. So O2 stole 10 Gbyte from me. They won'...

Switch up changing to 11 months

Heads up from January switch up will be every 11 month instead of 3 month!

Where do I find the QR code for my esim to set up Watch6

I have bought a Samsung watch 6. Recieved the esim through the app. Installed on my phone, but no QRcode. Phoned customer services 4 times. 3 really genuinely didn't seem to understand what I wanted and wouldn't put me through to a technical team and...

New esim from an existing sim

Hi there, I have recently transferred a SIM card from one phone to an eSIM on another device, and I would like to secure my eSIM with a PIN. When I attempted to lock it, my Android device prompted me for the PIN. I entered the PIN from my previous SI...

DISGUSTING CUSTOMER SERVICE

I have had no phone for incoming calls since Wednesday, I swapped an esim to my newer phone and everything apart from incoming calls works. All the caller gets is number not recognized.I have been on live chat 5 times phone calls 6 times a total of 6...

Virgin Experience Days

Hi,Did anyone notice a 25% discount on Virgin Experience days on Monday (8th) only on the O2 priority app?

3G Shutdown

Well 3G on O2 is supposed to be gone by the end of this month but information from O2 seems thin on the ground since the supposed shut down in Scotland.This morning giffgaff had the good grace to send me this All UK mobile networks are switching off ...

Volt O2 Travel Inclusive Zone - USA

In my account, it says I have Volt O2 Travel Inclusive Zone bolt on. Does this cover me for calls, texts & data in the USA? I am travel to New York for 5 days on wanted to check if I am covered?