General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Scam Text

I have received a scam text. Reporting it to O2 was a nightmare, between the bot and the person (she asked me to give letters of my security answer without telling me what the question was). Twice the bot didn't give me enough time to enter the codes...

New Customer!

Hi!! I am a new customer and I transferred from Vodafone, and I have been hearing good things about how good this service is! I just gotten a temp number for a time being so things are getting moved over

Your customer service and delivery

Your stupid customer service won't help. You are the worst. Where's my order? Why is your customer service refusing to check on my delivery?

Honestly 02 is a joke

I had an Apple Watch Ultra 2 which we just managed to get the sim plan through technical team, I’ve now upgraded and can’t get the mobile service working because all it says is “We believe you have an existing watch plan but we are having difficulty ...

O2 Unlimited Ultimate Plan Changed?

So 4 months ago, I chose 2 flagship handsets with O2, being attracted by their Unlimited Ultimate Plan. Along with the 90 day Switch, the Prime and Disney+ the next big thing was the McAfee Security VPN they chucked in for free. 2 months ago I was to...

No Blue Monday prize emails since mid November

Hi.I've been reporting my missing Blue Monday prize emails since mid November (when I used to receive them right after winning). They are not showing in the junk folder, which I check regularly. By the time any codes have been investigated and sent t...

Switch up changing to 11 months

Heads up from January switch up will be every 11 month instead of 3 month!

O2 Recent Migration Issues PAYG

Hello, I contacted support online and that didn't really help, so I'm seeing if somebody else can help me here. I'm not too sure if somebody can, but it's a good try. Since changes to O2 PAYG accounts and billing systems were introduced, my O2 PAYG h...

02 themselves are doing the hacking through their app.

02 are doing the hacking through their app. Look through all the small print and contract. They have made sure that you agree to their interference in your photos, emails, music app. look closely at the “competitions” provider. It’s a hacking service...

Illegal activities by 02

O2 are acting illegally. They will get into your phones settings with their app ( which obviously you have agreed to in their small print) they will put bugs, trackers and spy ware on your phone if you dare to leave the tosssssserrs! Firstly they dir...