Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hi everyone, I’m hoping someone here can help as I’ve been dealing with a very distressing case for nearly over a week now and getting nowhere with O2 support. On 12/09/2025 I lost service completely and discovered an unauthorised eSIM had been activ...
I sent my old phone back on the 17th. Tracked 24. I've now received the parcel back but it has a sticker on it saying empty. I've contacted o2 switch up. And royal mail but no one seems to have any information. This is the 3rd problem I've had using ...
Ahh, good start to the week with my Z Fold 7 It is off to Samsung tomorrow, to be hopefully fixed...
Hi all, I'm abroad (Europe) on holiday, mobile data roaming works but I can't make any usual phonecalls. I need to call a UK landline but am unable to do so. I also can't call the O2 customer services. Please can someone help and share how to make ca...
I just had a call from 020 4631 2912 to say I am being sent a new sim due to the merger of O2 and Virgin. Is this a legitimate call?
Annoyed with o2. Load of crap. Moved house. I'm a mile from a mast. No signal at all for Internet or phone. I'm in Bulgaria atm on holiday .full service and 4g . O2 say they fixed my issue at home . Liars
Been looking at getting the AirPods Pro 3 to replace my very good 3 year old AirPods 3 with wireless charging.Looking online they seem hard to get. As Amazon is low in stock and can only deliver them in two weeks and at a weekend and I know I doing a...
Hi,Just wanted to share my experience.I’ve been with O2 for nearly 8 years now and joined the Switch Up program when it launched in August 2022. I’ve always loved getting the latest phones each year, and the program has been fantastic—until now.O2 ad...
Can i get peoples thoughts on this scuff on my iPhone am about to return under o2 switch up. i wish i hadn't “googled” it lol, but I've read lots now about phones not getting accepted, i hadn’t really even considered this would be an issue. Do you th...
If you have a Samsung Phone running Android 13 or newer, get it updated, as Samsung have released an critical patch to fix a CVE which allows a attacker to run remote code on a unpatched (to the latest update) Samsung Phone or Tablet:ttps://www.cve.o...
