Solved: more service problems!! ??

Anonymous · ‎14-12-2015

Buckinghamshire... winslow to be precise has NO SERVICE! Not good enough when you use the phone for business! No service since 0900hrs this morning! Very frustrating 😞 sort it out or ill be going to another provider.... it happens too many times 😞

Cleoriff · ‎14-12-2015

Hi @Anonymous Have you checked your service via this?

http://status.o2.co.uk/

Also check for other problems here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Veritas Numquam Perit

Cleoriff · ‎14-12-2015

Hi @Anonymous Have you checked your service via this?

http://status.o2.co.uk/

Also check for other problems here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Veritas Numquam Perit

Curr946 · ‎14-12-2015

Also, try your sim in another phone to rule antenna problems

Current Phone: Sony Xperia XZ Premium

Cleoriff · ‎14-12-2015

@Curr946 wrote:
Also, try your sim in another phone to rule antenna problems

That's in @adamtemp64's guide @Curr946

3. If you’re having issues in different areas, try testing your SIM in a different O2 device. If the issue then stops, this indicates a device fault. If a different O2 SIM works in your device, this indicates your SIM is faulty.

Veritas Numquam Perit

Bambino · ‎14-12-2015

No network will ever guarantee 100% uptime. Outages happen on every network.

I DO NOT WORK FOR O2

jonsie · ‎15-12-2015

4G is being rolled out....worth a little downtime surely?

Live results for Winslow, England, Bucks

Sorry we're currently working on a phone mast in this area
You might experience problems making calls, using the internet, or sending/receiving emails.
Our Network modernisation programme to improve 2G and 3G coverage and roll out 4G has reached this area. It does mean that you may experience intermittent service on your mobile device while our engineers 'do their thing'.
We’re sorry about that, but we’ll do our best to minimise any impact to your signal.
Updated 00:00 (refreshed hourly). Recent faults might not show yet.

Register for ongoing updates on this issue.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎15-12-2015

You can't make omelettes without breaking eggs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎15-12-2015

HI @Anonymous,

I'm Toby, the community manager. Welcome! It seems that a mast is being improved in your area. I'll ask the team if there are updates. The team there will be working as fast as they can to restore the right level of service to you.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

MI5 · ‎15-12-2015

As said above, they are installing 4g so service will come and go periodically for 2 - 3 weeks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-12-2015

my phone keeps going to voicemail! whats happening o2? this isnt good enough.

what am i paying £35 for each month if the phone isnt even working?