mms -generic network failure - htc desire

Anonymous · ‎10-09-2010

hello all
i hope someone can help.
i have a HTC desire for a few months now.
However i am having a problem sending mms from outside the uk.
i travel to ireland alot and need this service.
i have contacted o2 via online help and phone but the problem
still isnt solved. i am also waiting to hear back from an email i sent them.

does anyone else have this problem???? or has fixed this problem.
its really very annoying.

i hope someone here can help me.

many thanks

below is a list of settings o2 sent me to try with my mobile

Press the Menu key
Tap Settings
Tap Wireless & networks
Tap Mobile networks
Tap Access Point Names
Press the Menu key
Tap New APN
Tap Name then tap the text box and enter O2 Pay Monthly MMS then tap OK
Tap APN then tap the text box and enter wap.o2.co.uk then tap OK
Tap Proxy then tap the text box and enter 193.113.200.195 then tap OK
Tap Port then tap the text box and enter 8080 then tap OK
Tap Username then tap the text box and enter o2wap then tap OK
Tap Password then tap the text box and enter password then tap OK
Skip past Server as this is preset as Not set
Tap MMSC then tap the text box and enter http://mmsc.mms.o2.co.uk:8002 then tap OK
Tap MMS proxy then tap the text box and enter 193.113.200.195 then tap OK
Tap MMS port then tap the text box and enter 8080 then tap OK
Tap MCC then tap the text box and enter 234 then tap OK
Tap MNC then tap the text box and enter 10 then tap OK
Press the Menu key
Tap Save
Tap your new account so a green dot appears next to it
Press the Back key four times to return to the standby scree n.

Anonymous · ‎10-09-2010

You say you are having a problem sending MMS from outside the UK. But you don't say what the problem is.
I think those settings are correct.

Anonymous · ‎10-09-2010

the problem is the messages dont send and the the phone
says 'generic network failure'

Anonymous · ‎11-09-2010

You definitely get the green dot?
Which network are you roaming on? Are you using the default MMS app?

Anonymous · ‎12-09-2010

yes to the green dot.
roaming on o2 ireland.

not to sure what you mean by 'default mms app'???

it sure is an annoying problem.
never had this trouble with old style
basic phone'.

Anonymous · ‎12-09-2010

If it worked before you went to Ireland, then contact O2-UK with the FULL details and ask them to check your account and also to check there are no roaming problems.

Anonymous · ‎13-09-2010

what do you mean 'full details'
i have been in contact with o2 loads of
times and given them every deatil i can, short
of what i had for breakfast.

on a little rant - i am very very annoyed with o2 support services
they are the worst i have every had to deal with.
every person i deal with just gives me the same
settings already intallled on the phone and my last email from
them said... and i quote
".....As you've tried
everything given to you. There's nothing more than can be done"

everything given to me, they tried two things.. 1 wipe the sim (laughable)
2. new settings.! (the same settings from all i've spoken to and emailed.)_
they just repeat the same bull without a clue.

i have a contract with o2, i am paying for a service that i am not getting.

i think it may be time to take this a step further.

Anonymous · ‎13-09-2010

You need to be explicit, you need to give full details, don't use vague phrases like 'I've tried everything' , 'I'm in Ireland and I've got a problem with MMS' . So you would contact O2 and say:

*My handset is an HTC Desire and I am roaming in Eire on O2-Ireland.
*When I send an MMS, the message does not send and I receive an error 'Generic Network Failure'
*I have tried cleaning the SIM
*I have tried refreshing the settings, as directed by yourselves.
*MMS was working before I went to Ireland

Please can you advise how to report a network issue. Please can you also check that MMS is fully provisioned on my account. I would be grateful if you could let me know of any other checks or tests I can make.

I suspect they will ask if you can try your SIM in another handset, although that may be difficult if you are overseas.

Good luck with it, and let us know their response. (Exactly what they say, not a generalised comment)

There are further steps you can take if necessary.

Anonymous · ‎13-09-2010

i HAVE done all that when in contact with them
i have given them all the details and have not
been vauge at all.

i will try my sim in another phone.

So what are the further steps i can take
because o2 sure are not helping.....

Anonymous · ‎13-09-2010

So what did they say? (ie. The bit of my last post that you ignored)