Re: masts not%20working

rhl2504 · ‎27-06-2019

i live near the M180 a mast has been down in that area for months, 02 tell us they have corrected the problem, but they clearly havent. so fed up of there shoddy communications, any one else have this problem, so so fed up now.

i have also contacted my local MP to see if they can bring a good outcome for us, but as yet it has not proved fruitful

MI5 · ‎27-06-2019

@rhl2504

Download this app https://www.o2.co.uk/apps/my-network and keep reporting the issue - it does work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

rhl2504 · ‎27-06-2019

No it dosnt work, we keep reporting it, we get updates to say they have fixed the fault, but when every call is interupted they clearly havent, we check online to see it still has a fault. SHOCKING SERVICE

MI5 · ‎27-06-2019

Keep going, eventually they will get the message.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎27-06-2019

I think you need to think about aking a complaint and seeing hat they have to say.

https://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS