liars and thieves

Anonymous · ‎24-09-2017

10 years I have a contract at o2 and they charge me for the calls I have never made, I have free 500 min and the bill for £210 , but on my phon is just 480 min use ( nothing else) and is happend this to me 3 times so far, they are liars and thieves !!!!

MI5 · ‎24-09-2017

If customer services can't explain it then raise a complaint.
All contact and complaint details here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-09-2017

@Anonymous Have a look in your myo2 to see a breakdown of the charges as you may have made calls or texts to numbers outside of your allowances

https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms#inclusive-minutes-and-call-charges

Anonymous · ‎24-09-2017

Wow! I hope you succeed in sorting this out and get due compensation. Do let people know if/when this is achieved. In the meantime I think I'll keep clear of O2 monthly contracts.

jonsie · ‎24-09-2017

There will be a reason for the charges, O2 don't as a rule make billing errors. You need to check in My O2 where the extra charges come from. If there is anything you do not agree with then call them first. Any billing issues are usually dealt with fairly. Give them a chance to put things right first and then raise a complaint if necessary.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎24-09-2017

Agree that billing errors are few and far between.
International calls or calls to premium rate numbers not included in allowances so can easily incur extra charges that way.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎25-09-2017

Hey @Anonymous have you had a chance to contact customer services about your bill?

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Anonymous · ‎28-09-2017

Why is people come on boards like these make accusing remarks then he had probably spoke to customer services got the reason why realised it's his or her mistake but never update the threads inform us that

MI5 · ‎28-09-2017

Human nature mate. It happens often so not worth worrying about.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎28-09-2017

@Anonymous wrote:
Why is people come on boards like these make accusing remarks then he had probably spoke to customer services got the reason why realised it's his or her mistake but never update the threads inform us that

Exactly @Anonymous..So frustrating really...

Veritas Numquam Perit