just had a "early termination bill" £171.54 bill for a REFRESH contract!

[cyrillicguy]

Well...as per subj....

It was a Refresh contract. I've paid off my device and cancelled it, as I was bloody entitled to.

I've already cancelled the relevant Direct Debit, but they better not try to attempt to collect it or damage my credit rating by doing so....

Thieving b.... pardon my Friench....

[Anonymous]

This is still happening????

My word!

[jonsie]

---

@Anonymous wrote:
This is still happening????

My word!

---

Be ok once Three take over. ....

[cyrillicguy]

@Toby, any chance you could help with chasing this up for me?

I spoke to CS yesterday, the adviser told me that he would submit a what he called "credit request form" to the backoffice folks. Well, two credit request forms actually: one to reverse the early termination fee, and the second one to re-apply the pro-rata amount for unused airtime. He said he'd send me an email confirming what he has done. He said he was submitting that email as we spoke.

5 hours later - no email (you don't say! that's not like O2 at all! ). So, phoned CS again. The advisor started reading notes on my account and what he was quoting did not make any sense at all, and there was no mention of any email to be sent out to me. I didn't like sound of that. Don't get me wrong, the advisor seemed to be extremely helpful and he apparently done all that had to be done with these credit request forms and told me that he got in touch with the cancellation team as well. After all that, he assured that I'd be getting a response within 3 days, however, I'm still sceptical about it.

So, your help would be appreciated if you could get in touch with whoever needed to make sure that the ball is rolling.

Afterwards, I'll probably chase O2 for a little "goodwill gesture" as they call it, as there is no way I can tolerate someone trying to steal my money like that and the "oh...the system error..." bull doesn't cut it - got the system error, fix it. But that'll be another story

Thanks.

[cyrillicguy]

---

@Anonymous wrote:
This is still happening????

My word!

---

Just a system error @Anonymous, so totally fine then

[Toby]

Hi @cyrillicguy,

Let me know if you receive anything by midday. If not, I'll see what can be done about this.

[cyrillicguy]

---

@Toby wrote:

Hi @cyrillicguy,

Let me know if you receive anything by midday. If not, I'll see what can be done about this.

---

will do, @Toby, thanks

[cyrillicguy]

---

@cyrillicguy wrote:

---

@Toby wrote:

Hi @cyrillicguy,

Let me know if you receive anything by midday. If not, I'll see what can be done about this.

---

will do, @Toby, thanks

---

nothing received @Toby, so I PM'ed you the details

thanks

[gindygoo]

Any news @cyrillicguy ?

Bloody awful when things like this happen, unneeded stress!

[cyrillicguy]

---

@gindygoo wrote:
Any news @cyrillicguy ?

Bloody awful when things like this happen, unneeded stress!

---

still waiting @gindygoo...

[Toby]

PM waiting for you @cyrillicguy