just had a "early termination bill" £171.54 bill for a REFRESH contract!

[cyrillicguy]

Well...as per subj....

It was a Refresh contract. I've paid off my device and cancelled it, as I was bloody entitled to.

I've already cancelled the relevant Direct Debit, but they better not try to attempt to collect it or damage my credit rating by doing so....

Thieving b.... pardon my Friench....

[cyrillicguy]

[MI5]

It's a regular screw up of the system that doesn't appear to recognise the fact that you were on refresh when the airtime cancellation has gone through.
This issue has been affecting some people for the past 2 years so it should be sorted by now!
You'll have to talk to CS to get the issue corrected manually.

[jonsie]

It's happened to a few people who have paid off the device plan. You will have to speak to customer service to get this cancelled. 

[cyrillicguy]

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@jonsie wrote:

It's happened to a few people who have paid off the device plan. You will have to speak to customer service to get this cancelled. 

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I'm on the phone with CS as we speak. They seemingly are sorting it out, but the point stands: that should not happen. Especially, as some said here, for 2 years.

[jonsie]

It seems to be beyond the IT guys to sort this out.

[MI5]

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@cyrillicguy wrote:

but the point stands: that should not happen. Especially, as some said here, for 2 years.

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In a perfect World, that would be true, but you've been around long enough to know O2 is far from perfect

[jonsie]

In many cases the poor customer has had the money debited and it can take 10 days to get it back.

[cyrillicguy]

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@MI5 wrote:

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@cyrillicguy wrote:

but the point stands: that should not happen. Especially, as some said here, for 2 years.

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In a perfect World, that would be true, but you've been around long enough to know O2 is far from perfect

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It's the "some are more equal than others" thing that gets to me the most. I mean, how much could me, you or any other member of public get away with the "sorry, I've done that in an error..." excuse? Like picking up something in a supermarket and "forgeting to pay" for an instance. Not that I'd want to do anything like that, but still...

Hell, I somehow think that not all the businesses would walk away scot-free should they start sending people the "you owe me money" requests a.k.a. bills for services that they did not provide let alone attempts of collecting money from bank accounts.

Yet, when a big company does something similar, it's all different story. "It was a genuine error" you see, "cause it's not a perfect world" (not having a go at you here at all @MI5, just using that expression)...

[MI5]

100% valid points mate, I'm so cynical these days that nothing surprises me any more though