cancel
Showing results for 
Search instead for 
Did you mean: 

just had a "early termination bill" £171.54 bill for a REFRESH contract!

cyrillicguy
Level 8: Talented
  • 247 Posts
  • 31 Topics
  • 2 Solutions
Registered:

Well...as per subj....

 

It was a Refresh contract. I've paid off my device and cancelled it, as I was bloody entitled to.

 

I've already cancelled the relevant Direct Debit, but they better not try to attempt to collect it or damage my credit rating by doing so....

 

Thieving b.... pardon my Friench....

Message 1 of 26
6,914 Views
25 REPLIES 25

cyrillicguy
Level 8: Talented
  • 247 Posts
  • 31 Topics
  • 2 Solutions
Registered:

O2.png

 

O2_1.png

Message 2 of 26
5,575 Views

MI5
Level 94: Supreme
  • 151707 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
It's a regular screw up of the system that doesn't appear to recognise the fact that you were on refresh when the airtime cancellation has gone through.
This issue has been affecting some people for the past 2 years so it should be sorted by now!
You'll have to talk to CS to get the issue corrected manually.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 26
5,563 Views

jonsie
Level 94: Supreme
  • 95591 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

It's happened to a few people who have paid off the device plan. You will have to speak to customer service to get this cancelled. 

Message 4 of 26
5,556 Views

cyrillicguy
  • 247 Posts
  • 31 Topics
  • 2 Solutions
Registered:

@jonsie wrote:

It's happened to a few people who have paid off the device plan. You will have to speak to customer service to get this cancelled. 


I'm on the phone with CS as we speak. They seemingly are sorting it out, but the point stands: that should not happen. Especially, as some said here, for 2 years.

Message 5 of 26
5,546 Views

jonsie
  • 95591 Posts
  • 612 Topics
  • 7137 Solutions
Registered:
Message 6 of 26
5,536 Views

MI5
Level 94: Supreme
  • 151707 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@cyrillicguy wrote:
but the point stands: that should not happen. Especially, as some said here, for 2 years.

In a perfect World, that would be true, but you've been around long enough to know O2 is far from perfect wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 26
5,536 Views

jonsie
Level 94: Supreme
  • 95591 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

In many cases the poor customer has had the money debited and it can take 10 days to get it back.

Message 8 of 26
5,518 Views

cyrillicguy
Level 8: Talented
  • 247 Posts
  • 31 Topics
  • 2 Solutions
Registered:

@MI5 wrote:

@cyrillicguy wrote:
but the point stands: that should not happen. Especially, as some said here, for 2 years.

In a perfect World, that would be true, but you've been around long enough to know O2 is far from perfect wink


It's the "some are more equal than others" thing that gets to me the most. I mean, how much could me, you or any other member of public get away with the "sorry, I've done that in an error..." excuse? Like picking up something in a supermarket and "forgeting to pay" for an instance. Not that I'd want to do anything like that, but still...

 

Hell, I somehow think that not all the businesses would walk away scot-free should they start sending people the "you owe me money" requests a.k.a. bills for services that they did not provide let alone attempts of collecting money from bank accounts.

 

Yet, when a big company does something similar, it's all different story. "It was a genuine error" you see, "cause it's not a perfect world" (not having a go at you here at all @MI5, just using that expression)...

 

 

Message 9 of 26
5,513 Views

MI5
Level 94: Supreme
  • 151707 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
100% valid points mate, I'm so cynical these days that nothing surprises me any more though wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 26
5,495 Views