iPhone repair

Anonymous · ‎08-08-2010

My iPhone had a crack appear at the bottom of the case on the back, so I took it to carphone warehouse to see what they said about it. They said my best bet was too send it to apple as it was a common problem.

So apple sent me the box for repair and I put the phone in and sent it off. This was last Tuesday and they have still not received it they say, anybody any ideas where I stand with this as it's clearly not been lost by me, as apple sent me the box for repair, to send it off.

thanks

adamtemp64 · ‎09-08-2010

from my links http://www.apple.com/uk/support/iphone/ ... /exchange/

1.What is the AppleCare Advance Replacement Service for iPhone?
The AppleCare Advance Replacement Service (ARS) for iPhone is a service option that is designed to reduce the amount of time you are without an iPhone. Normally, when requesting mail-in service, you must first send your iPhone to Apple before receiving a replacement. With ARS, Apple will ship you a replacement iPhone as soon as you request it, then you send your original phone to Apple. The replacement iPhone will be new or equivalent to new in performance and reliability.

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