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iPhone 6se users beware O2 policy

Anonymous
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@Anonymous 6SE users beware!
Thank you for your unlatching request for IMEI *
I'm sorry, we are not currently unlocking the iPhone SE handsets.

Even though they don't own the phone, I was told on Twitter if I pay up my contract with them they would unlock, I did, then told me they would not do it if I don't renew my contract!

I have spent 4 days being given the run around on the phone, on the Internet and on Twitter with countless excuses, this is the latest excuse!

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jonsie
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If you have paid for the handset in full then O2 are obliged to unlock it as per their own terms.

http://www.o2.co.uk/how-to-complain

 

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jonsie
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If you have paid for the handset in full then O2 are obliged to unlock it as per their own terms.

http://www.o2.co.uk/how-to-complain

 

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Message 2 of 28
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Cleoriff
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Looks as if they are making up the rules as they go along....

Veritas Numquam Perit

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MI5
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Standard iPhone rules. It can't be unlocked for the first 6 months unless device is paid off in full.
I assume you must have spoken to the YTS wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Thanks, Jonsie I'll try this tomorrow

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Anonymous
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Most definitely Cleoriff

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Cleoriff
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@MI5 wrote:
Standard iPhone rules. It can't be unlocked for the first 6 months unless device is paid off in full.


That's the point though...it IS paid off...Confused

Veritas Numquam Perit

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Anonymous
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I don't owe them any money, I have paid off the end of my current business contract with O2 which I use with an iPhone 5 that I bought myself.  I bought this phone to use with a personal sim with ee. Ignorantly put in my 02 sim to back up and they locked it. They don't own the phone, I did not buy it from them, I have paid up my contract with previous sim on 02.

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jonsie
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Explain that to them. They have to unlock it.

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Message 9 of 28
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MI5
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@Cleoriff wrote:

@MI5 wrote:
Standard iPhone rules. It can't be unlocked for the first 6 months unless device is paid off in full.


That's the point though...it IS paid off...Confused


I'm aware of that but you chose not to quote the relevant part of my post.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 28
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