iPhone 6se users beware O2 policy

[Anonymous]

@Anonymous 6SE users beware!
Thank you for your unlatching request for IMEI *
I'm sorry, we are not currently unlocking the iPhone SE handsets.

Even though they don't own the phone, I was told on Twitter if I pay up my contract with them they would unlock, I did, then told me they would not do it if I don't renew my contract!

I have spent 4 days being given the run around on the phone, on the Internet and on Twitter with countless excuses, this is the latest excuse!

[jonsie]

If you have paid for the handset in full then O2 are obliged to unlock it as per their own terms.

http://www.o2.co.uk/how-to-complain

[Cleoriff]

Looks as if they are making up the rules as they go along....

[MI5]

Standard iPhone rules. It can't be unlocked for the first 6 months unless device is paid off in full.
I assume you must have spoken to the YTS

[Anonymous]

Thanks, Jonsie I'll try this tomorrow

[Anonymous]

Most definitely Cleoriff

[Cleoriff]

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@MI5 wrote:
Standard iPhone rules. It can't be unlocked for the first 6 months unless device is paid off in full.

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That's the point though...it IS paid off...

[Anonymous]

I don't owe them any money, I have paid off the end of my current business contract with O2 which I use with an iPhone 5 that I bought myself.  I bought this phone to use with a personal sim with ee. Ignorantly put in my 02 sim to back up and they locked it. They don't own the phone, I did not buy it from them, I have paid up my contract with previous sim on 02.

[jonsie]

Explain that to them. They have to unlock it.

[MI5]

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@Cleoriff wrote:

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@MI5 wrote:
Standard iPhone rules. It can't be unlocked for the first 6 months unless device is paid off in full.

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That's the point though...it IS paid off...

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I'm aware of that but you chose not to quote the relevant part of my post.