iPhone 5 - 12 Month Contract for Exisiting Customers

[Anonymous]

I am wondering if O2 themselves can shed some light on why the iPhone 5 is currently only available on 24 month contracts?

As an existing customer with any other phone I can upgrade to a 12 month contract but it is not giving me the option on the iPhone 5.

If this is in fact the case I think it's ridiculous that O2 are taking advantage of the situation and not being loyal to their exisiting customers (as this is what they bang on about a lot). ie. 12 month contracts for exisiting customers (which is advertised in their current magazine).

Any help on this matter would be appreciated.

[MI5]

they do but I had a quick look and you are paying something like £1500 for the year and you can't have the 2gb data option either....

[Anonymous]

o2 never look after existing customers, all they want is new customers, i have rang up and got my pac code, its best to leave a company that doesnt think about its customers.

[Anonymous]

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@MI5 wrote:
they do but I had a quick look and you are paying something like £1500 for the year and you can't have the 2gb data option either....

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I don't know where you got the £1500 figure from. Their packages scale directly with how much of a subsidy is involved. £931 for a year with the 64GB models, £781 for the 16GB models. The line rental is only about £20 a month after you subtract the subsidy and is virtually identical to On & On Simplicity. It's virtually identical to the 12 month contracts O2 offered last year.

[Anonymous]

the problem is,that o2 are not doing 12 month contracts this year

[Anonymous]

The problem is they are (for existing customers)... On anything but iPhone 5.

[Anonymous]

Easiest thing to do, is to switch to a business account (12 month with iphone 5 available) - you pay no bulk amount for the phone.  Ok you have to hand it back at the end of the 12 months.  But then hopefully the iphone 6 will be out and O2 will have smelt the salts and got 12 month contracts available.

[Anonymous]

Does anyone know if you can upgrade from personal to business in store on Friday. Also do you need business documents or will they just swap it?

[Anonymous]

If O2 are determined to lose me as a customer then I'm not going to jump through hoops for them. I don't want to lease my phone either.

[Anonymous]

Apparently by EU law they have to offer 12 month contracts on upgrades. If this is true then 02 are clearly breaking the law. Perhaps one of the moderators can look at what the law is bny asking the legal department at o2, and post it here. go on I dare you!

[Anonymous]

yep, been there done that... with one phone, two more contracts to go in the next month, bye bye o2.