iPhone 13 pro..... iCloud, find my iphone and family sharing greyed out

[Cookie49]

Hi,

I hope someone can help.

After returning from a trip to Rome back in June I realised that my iCloud had stopped syncing after day 2 there. iCloud, find my iPhone and family sharing are all greyed out in settings, I can't access or connect to any of them.

I've tried everything I possibly could. I took it to an apple store and they also tried a few things but this even stumped them as well. Short of totally resetting the phone, which I really don't want to do as I will loose everything not synced to iCloud, has anyone else experienced this and can help me out??

Many thanks

Lucy

[Cleoriff]

@Cookie49 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[MI5]

@Cookie49 

You can take a full backup to iTunes before doing a reset and you'll lose nothing at all.

[Cookie49]

@Cleoriff

Thanks for coming back to me. I know  this is a customer platform. Sorry new to all this 🙂

I was just hoping someone may have experienced similar and could guide me on how they resolved it...

[Cleoriff]

@Cookie49 

Check @MI5's advice which he posted after me. 😉