how does O2 lose 830,000 Spanish customers in six months ?

[Anonymous]

Is this a world record ? Are Spanish Telcos that uncompetitive ?

Telefonica drop 830K customers between April & August this year and Vodafone, in a close run race, shed 639K. Execs at Spanish competitors Orange and Yoigo all get FAT bonuses feeding off the carcasses of former Telefonica/Voda customers.

It seems Vodafone are now giving away iPhone 5s on 4G with unlimited calls/texts/web to stop the haemorrage of customers.....for Euros35 pcm !!! & Telefonica belatedly slash prices of Phone\Broadband\Mobile packages by 40% to halt the slide. I wont even bore you with the Jazztel offer; it'd make you sick with envy.

Market forces at work. Can we have some please ?

Meanwhile back in Blighty totally uncompetitive 02 get ready to shaft this customer with a revised monthly bill for his Simplicity based S2. Up to £24 from a £13.80. Not happening; I remember when Simplicity Tariffs didnt subsidise O2's corporate excesses and had unlimited data (2007).

Now where's that Tesco Mobile number ...?

[perksie]

Or maybe one called The Unhappys.

[Liquid]

You mean "rants" right?

[Anonymous]

I already suggested a complaints forum as one little section wouldn't be enough:robotwink:

[Anonymous]

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@Liquid wrote:
O2 doesn't appear to be phased by competition mentioned within their forums.

If I wanted to hear about tescos mobile I'd join their forums haha.

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Tesco mobile uses O2's network so I doubt they're bothered.

[jonsie]

Couple of interesting points though:smileywink:

[sheepdog]

The obvious fact omitted from the OP is that the Euro-med countries are in a bit of a financial crisis hence the loss across all networks. I wonder how many of those lost customers have been through the equivalent of our CCJ's?

What would be interesting is to see what the take-up of PAYG has been over the last couple of years in Spain.

Also, it might be interesting to see how the UK networks report the churn rate next year as a comparision.