Welcome to the community. Feel free to send me a PM and we can have a chat about the issues you're having, as well how best to sort them out.
Hi @Anonymous Have you managed to find out what happened with your payments yet?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?