hassle of cancelling order to reorder passed to an... - Page 6

Anonymous · ‎30-12-2014

my order number has been a pain in the arse to cancel although after 5 mins of placing it i tried to cancel it.. my reason for cancelling it is that topcashback did not honour the full cashback amount of £105 the only awarded me £36.75 and told me i would have to wait till this is paid before trying to claim the remainder of the amount( which might not be succesful) there wrong as they should not advertise that amount then pay you less.. anyway i got on to o2 to ask them instead of paying topcashback the money to pay me the money instead which in my eyes sounds like the perfect and easiest idea to do.. anyway your customer support didnt want to no or try to do anything to make me keep this order the only way is to cancel then reorder which i eventually did afte about 2 times but you have not updated myo2 account so i can reorder to get my casgback from quidco this time which are much better than TCB. YOU DONT NO HOW MUCH STRESS THIS HAS CAUSED ME WHEN YOU COULD OF JUST PAID ME INSTEAD as of today this is still showing as a completed order i have not got the phone and have never recieved the phone o2 no its been cancelled but will not change myo2 account to reflect this and state the order is complete and final..i want the manager of ooo2 to call me with a ressolution and explain to me why this has happened and to offer me a compensation package because the quidco deal has now ended with lower cashback.. your a joke o2 i have also just orderes a contract on odafone as im wanting my new phone for the new year and if o2 dont sort this out before my airtime contract with o2 will end

Anonymous · ‎31-12-2014

500mb is sufficient for my needs. I was just stating that wouldn't everyone like that if they could afford it not that theyd use it all

Anonymous · ‎31-12-2014

Of course having 20gb is no good if the network can't handle it.

MI5 · ‎01-01-2015

Get the firephone on refresh, pay it off, sell the crap phone and keep the airtime going as a simo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie · ‎01-01-2015

Who would want to buy it though.....:smileywink:

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MI5 · ‎01-01-2015

@jonsie wrote:
Who would want to buy it though.....:smileywink:

There's one born every minute

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

hassle of cancelling order to reorder passed to and from everywhere in o2