galaxy s7

[Anonymous]

hello good moring

im so happy to have recieved my s7 edge  but i am a little puzzled and was asking the community if they could plz help     so preorded phone has arrived on time but the sim is not activated  and its bin in phone for 24hrs  now o2 are saying the sim wont work till the 11th   is this true or am i having my chain yanked    any help plz

[Anonymous]

if i do a sim swap how is that going to help if they need to mssge me as my sim is not working so they cant messge me

[Cleoriff]

They message you with a code before the old sim stops working...

Have a look here for further info @Anonymous http://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

[Anonymous]

i dont have old sim its a brand new contract so they get get hold ov me

[Cleoriff]

So you are a new O2 customer? Have you read that help thread I linked to?

New customers
If you're new to O2, your sim will already be active and ready to use. Just pop it in your phone and you're good to go.

If it isn't working then you need a new sim..quicker to pop instore

[Bambino]

@Anonymous If you have an O2 store nearby you, and have the time to go there, that might be the easiest way for you to get your phone up and running. They should be able to do this for you.

[MI5]

Did you miss my previous post?
http://community.o2.co.uk/t5/Discussions-Feedback/galaxy-s7/m-p/955424#M79950

[Cleoriff]

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@MI5 wrote:
Did you miss my previous post?
http://community.o2.co.uk/t5/Discussions-Feedback/galaxy-s7/m-p/955424#M79950

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I certainly didn't...but maybe the op did..:smileywink:

[PhoneDoc]

This would be a job for Customers Services. OP probably won't be able to get past DPA in a store in this instance.

[Anonymous]

thanks for all you help people unfortunatly as its online order stores cant help me i have spoke to o2 they are trying to sort it we will see

[Bambino]

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@PhoneDoc wrote:

This would be a job for Customers Services. OP probably won't be able to get past DPA in a store in this instance.

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@PhoneDoc are you saying that if the OP went in store with their receipt from O2 for the purchase of the phone, and all the documentation to prove that they are who they are, that a store wouldn't be able to provide the OP with a new blank sim and a 'guru' wouldn't be able to help them get the phone up and running? That's absurd! The OP has said that they're not very good technically. Where would they have to go for help?