Solved: Re: free speaker

Anonymous · ‎16-11-2014

hi i just got an upgrade to a samsung s5 and it said that i can get a free speaker but i cant find it on here. is there another way i can claim this online as i don't really want to go into the shop (again)

MI5 · ‎16-11-2014

All it mentions is this on the website:
"Speaker promotion terms: Customers who purchase a Samsung S5, Samsung Alpha, Samsung Note 4, HTC One, Nokia 930, LG G3, Sony Z3, Sony Z3 Compact or Amazon Fire from O2 on a Pay Monthly tariff with a data allowance of 8GB or 20GB are eligible to claim a free Kitsound Boom Evolution speaker. Promotion runs from 13 November 2014, subject to availability, while stocks last."
My advice would be to call 202 and ask CS - I am assuming you didn't get a voucher or anything with your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-11-2014

@Anonymous wrote:
hi i just got an upgrade to a samsung s5 and it said that i can get a free speaker but i cant find it on here. is there another way i can claim this online as i don't really want to go into the shop (again)

Hi

Did you purchase the S5 instore or online?....

What advice were you given about the speaker ...if any?

Veritas Numquam Perit

MI5 · ‎16-11-2014

All it mentions is this on the website:
"Speaker promotion terms: Customers who purchase a Samsung S5, Samsung Alpha, Samsung Note 4, HTC One, Nokia 930, LG G3, Sony Z3, Sony Z3 Compact or Amazon Fire from O2 on a Pay Monthly tariff with a data allowance of 8GB or 20GB are eligible to claim a free Kitsound Boom Evolution speaker. Promotion runs from 13 November 2014, subject to availability, while stocks last."
My advice would be to call 202 and ask CS - I am assuming you didn't get a voucher or anything with your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-11-2014

Now detail here. Did you upgrade with 8gb or 20gb of data? This is a requirement and it would appear the offer was only valid from 13th November

https://www.o2.co.uk/shop/phones/samsung/galaxy-s5/?cm_mmc=googleuk-_-PPC_Direct_Handsets-_-Handset-...

Anonymous · ‎16-11-2014

Sorry that should read "MORE detail here" lol

viridis · ‎16-11-2014

http://www.o2.co.uk/termsandconditions/rewards/kitsound-boom-evolution-speaker-offer-terms-and-condi...

viridis · ‎16-11-2014

4. If purchasing your handset in an O2 Store you will be given your free or half price speaker in Store at time of purchase. If the store is out of stock, your speaker will be ordered by the store, provided further stock is available.

Anonymous · ‎16-11-2014

Perhaps @Anonymous will come back to update us given the range of questions and answers on here

viridis · ‎17-11-2014

Well unfortunately it looks like the OP will have to return to the store.

jonsie · ‎17-11-2014

and we all know how well run these O2 promotions are.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS