forums

Anonymous · ‎07-04-2009

is it me or are the forums getting harder to find on the new website?

Anonymous · ‎07-04-2009

Save it on your favs ! :womanindifferent:

Its right where I can see it on my Chrome Browser. lol.

Anonymous · ‎07-04-2009

yeah i know arjun m8, but, people wanting help dont have the link saved to favs :womanindifferent:

Anonymous · ‎07-04-2009

I agree - it was bad enough on the old site design, but at least the forum link was there at the end of the help drop-down.

I work as a web designer and I'd get into big trouble if I came up with something like the new o2 site. It's slow to load in Firefox 3, and it's very difficult to find anything - the navigation is a mess.

Have these designers never heard of Information architecture?

I'm surprised we get new members posting on the boards, no idea how they find us, unless they get signed up in store like I was. Maybe that's why we get people posting on the "Mobile Phones" board instead of Broadband or iPhone, the new users must get pointed to it by default.

SV

jonsie · ‎08-04-2009

It's slow to load in Firefox 3, and it's very difficult to find anything - the navigation is a mess.SV

Dead right there! When they first started the re-design I thought it was going to be a big improvement...what was I thinking.Got everything saved to favourites and then the links stop working and have to re-save them.
Mind you, I think the web designer has done the work of two men......Laurel & Hardy! lol
With regards to Firefox 3 I find it a little slow on most sites so I'm alternating between that and Chrome.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎08-04-2009

Surely you just click Support and then O2 Customer Forums?

Anonymous · ‎08-04-2009

its changed since last night, it wasnt under support or help last night. you had to click go to help, then pay and go help then the link to the forum was on the righthand side.
they are probably tweaking the website as we speak

Anonymous · ‎08-04-2009

You mean someone at o2 is actually reading these forums?

Granted, it's a bit easier to find now, but we have IE6 here at work and the site is still slow to load.

Yes I should be working, but I'm a web developer, as I say, this is research

SV

Anonymous · ‎08-04-2009

lots of people from o2 read the forums

Anonymous · ‎08-04-2009

I found the o2 forums via google, not o2