Solved: emergency calls only on my mobile

Ivy2013 · ‎29-12-2013

I need to know if I can top up my mobile after a long stop period. In fact from today I can't call with my mobile: only emergency calls. Now I'm abroad so I need a urgently reply because I don't want to loose my mobile number. Thanks

jonsie · ‎29-12-2013

You will need to contact customer service as you need to make a chargeable call every 6 months to keep the sim active. It's possible that they will reconnect the sim of the number hasn't been reclaimed.
As you are overseas the chat option may be better for you. Link in my signature below.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎29-12-2013

You will need to contact customer service as you need to make a chargeable call every 6 months to keep the sim active. It's possible that they will reconnect the sim of the number hasn't been reclaimed.
As you are overseas the chat option may be better for you. Link in my signature below.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Ivy2013 · ‎05-01-2014

Thanks a lot. I did what you suggested and now is ok. Happy new year.

jonsie · ‎05-01-2014

Glad you got it sorted. Happy new year to you too

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎05-01-2014

That's a result, well done!

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