cancel
Showing results for 
Search instead for 
Did you mean: 

emergency calls only on my mobile

Ivy2013
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I need to know if I can top up my mobile after a long stop period. In fact from today I can't call with my mobile: only emergency calls. Now I'm abroad so I need a urgently reply because I don't want to loose my mobile number. Thanks  

Message 1 of 5
2,355 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 93262 Posts
  • 610 Topics
  • 6985 Solutions
Registered:
You will need to contact customer service as you need to make a chargeable call every 6 months to keep the sim active. It's possible that they will reconnect the sim of the number hasn't been reclaimed.
As you are overseas the chat option may be better for you. Link in my signature below.
Message 2 of 5
2,345 Views
4 REPLIES 4

jonsie
Level 94: Supreme
  • 93262 Posts
  • 610 Topics
  • 6985 Solutions
Registered:
You will need to contact customer service as you need to make a chargeable call every 6 months to keep the sim active. It's possible that they will reconnect the sim of the number hasn't been reclaimed.
As you are overseas the chat option may be better for you. Link in my signature below.
Message 2 of 5
2,346 Views

Ivy2013
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thanks a lot. I did what you suggested and now is ok. Happy new year. 

Message 3 of 5
2,265 Views

jonsie
Level 94: Supreme
  • 93262 Posts
  • 610 Topics
  • 6985 Solutions
Registered:
Message 4 of 5
2,261 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

That's a result, well done! slight_smile

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 5 of 5
2,259 Views