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disappearing data

Anonymous
Not applicable

Hi, I've been trying to sort out where my data allowance disappeared to, without much success. I recieved a text this morning that I had used 80% of my allowance, which I found hard to understand as I hardly use it at all, partly because I have such bad reception. I put the phone in a docking station and played internet radio through it over the morning. At lunch time I recieved another text saying my allowance wasused up. To my knowledge it had not been conected to 3G at all. I spent the next hour trying to use the chat line, I got through then got cut off, then it wasn't available, it said to try between 7am and 11pm. Silly me thought that12.30 was between those times. After an hour I phoned, I was told that my phone had probably lost the wifi connection while playing music and reverted to 3G, that was where my allowance had gone. I have now looked at my recent usage but am not sure how to interpret it. It appears to add usage at 00.00 each day and then again at some time after 22.00. This seems to be every day and I am certain I don't use data every day. Can anyone shed some light on this before I have to suffer the ordeal of talking to CS again. Thanks, Ken.

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Cleoriff
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@Anonymous wrote:

Some of the high usage was while I was on holiday, and not using the data at all. 


As a matter of interest were you using Wifi all the time whilst on holiday then?

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Message 11 of 14
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Anonymous
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Actually it does go to mobile data when it goes into sleep mode, never stays on wifi all the time only when the phone is being used ie: in calls or games, apps etc
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jonsie
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Anonymous
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It's best to get a tariff with enough data to do what you want & for when it goes into sleep mode or just turn mobile data off or go into airplane mode
Message 14 of 14
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