Solved: customer service

Anonymous · ‎07-08-2013

I called last week folowing a webchat with one of your advisors. When I called I asked for a manager to call me back, which i was told would be arranged for 4.30 the following day (Thursday 1st Aug).

This has not yet happened. I'd like to know how to escalate this further please? I canot find an email address to write to, chat won't connect and I refuse to spend another hour on the phone

perksie · ‎07-08-2013

I would ring them on 202.

The address is here if you want to try:

https://www.o2.co.uk/apps/help/help

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

perksie · ‎07-08-2013

I would ring them on 202.

The address is here if you want to try:

https://www.o2.co.uk/apps/help/help

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎07-08-2013

What issues were you having that prompted the webchat and the call?

Some of us here might be able to help you?

O2

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