cancel
Showing results for 
Search instead for 
Did you mean: 

cant use my phone in Ryde

rydeman
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

ive lived in Ryde now 18 months,just before xmas 2017,i upgraded my phone everything fine.since June ive been dogged by poor reception ,and a mysterious gurgling voice which everybody says i sound like.tried everything in the book to solve it,even a new sim but no still the same.Was told mast was faulty,then it was fixed,guess what it still sounds the same.now there is scaffolding going up behind the commodore cinema in Ryde,where all the masts reside.are we going to have them repaired or are they taking them down.its got that bad,i now have a second hand phone with an EE sim,and its perfect.still got to pay until my contract runs out,which i think is bad i am not getting my service properly!!.sorry O2,but if you cant repair this quickly i will be going elsewhere.any info would be most helpful.

Message 1 of 7
1,136 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

You'll get no info from O2 unfortunately but it does sound as though some maintenance is going on currently.
You can check the status pages for any info they are willing to share.
https://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
1,133 Views

Cleoriff
Level 94: Supreme
  • 122348 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @rydeman

Have you checked your network status here https://status.o2.co.uk/?

You could always report it through the network app https://www.o2.co.uk/apps/my-network

Also you may want to make a complaint as you are paying for a service you aren't getting

https://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

Girl in a jacket
Message 3 of 7
1,133 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 4 of 7
1,118 Views

rydeman
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

i have tried all of the g,s,still the same.they say my end is warbly or gurly.if i go to the bext town its fine

Message 5 of 7
1,081 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Then it's definitely a local network problem. All you can do is keep reporting it through the My Network app and make a complaint.

Message 6 of 7
1,074 Views

rydeman
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
many thanks for your comments
Message 7 of 7
1,063 Views