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can someone tell me what data you can use within your data allowance, please?

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Anonymous
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on ‎30-01-2014 14:58

on ‎30-01-2014 14:58

I keep getting charged for mobile.02.co.uk browsing.  Please help.  not very knowledgeable about these things. 

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Anonymous
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In response to Anonymous

on ‎30-01-2014 15:28

on ‎30-01-2014 15:28

Yes that's it.  Had it just over a year.  Just a basic package. 

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Anonymous
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In response to Anonymous

on ‎30-01-2014 15:29

on ‎30-01-2014 15:29

Hmmm let us know how you get on seems like an odd one because if you have data included in a pay monthly contract they don't or shouldn't charge you when it runs out I've never heard of this. 3 pound thing either
Keep us updated slight_smile
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Anonymous
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In response to Anonymous

on ‎30-01-2014 15:35

on ‎30-01-2014 15:35

Thanks for all the info.  I've just rechecked the tarrif and he does get 50mb data.  I will stick with the £16 a month tarrif & then he can't possibly go over!  So he shouldn't get charged because he has data on the package? Looked at the dat and it says he still has 49mb left but he's used 850mb of other data.

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Anonymous
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In response to Anonymous

on ‎30-01-2014 15:36

on ‎30-01-2014 15:36

Will do.  Thanks for your help

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Anonymous
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In response to Anonymous

‎30-01-2014 15:39 - edited ‎30-01-2014 15:39

‎30-01-2014 15:39 - edited ‎30-01-2014 15:39

Your welcome

That is right as long as there is data on the package you won't get charged
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Anonymous
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In response to Anonymous

‎30-01-2014 15:41 - edited ‎30-01-2014 15:43

‎30-01-2014 15:41 - edited ‎30-01-2014 15:43

Are you logged in to your online account? What is the name of your tariff?

Until recently the tariffs didn't come with free data included in the tariffs, and it doesn't sound like you're paying for a bolt-on at £10 per month. It does sound like the web daily bolt-on.

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Anonymous
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In response to Anonymous

on ‎30-01-2014 15:45

on ‎30-01-2014 15:45

Apparently the op can't log into the account as it says all the passwords are wrong 😞
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Anonymous
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In response to Anonymous

‎30-01-2014 15:48 - edited ‎30-01-2014 15:51

‎30-01-2014 15:48 - edited ‎30-01-2014 15:51

@Anonymous wrote:
Apparently the op can't log into the account as it says all the passwords are wrong 😞

I thought that at first, but now the OP has said they've just looked at the tariff and usage.

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Anonymous
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on ‎30-01-2014 15:53

on ‎30-01-2014 15:53

Yes slightly confusing
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Anonymous
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on ‎30-01-2014 16:58

on ‎30-01-2014 16:58

@Anonymous wrote:

I keep getting charged for mobile.02.co.uk browsing.  Please help.  not very knowledgeable about these things. 

Just wanted to add that mobile.O2.co.uk always shows in your data usage rather than the actual sites you have visited as all data whilst connected over the cellular network passes through O2 servers.

 

Sorry, just wanted to explain that a wee bit incase there was any confusion

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