can someone in customer services pick up the phone?

[feckedoff]

Customer of 12 years about to walk out the door - customer service at o2 used to bad now doesn't exist....

[madasaf1sh]

@feckedoff 

Nope, as we are all on a union mandated afternoon tea break, so we wont answering calls for the next 6 hours 

Seriously though this is a customer to customer forum, and like you we are all customers, so you will have to wait in the queue like everyone else, sorry to say... 

If you have been on hold for more than an hour then drop the call and redial, as CC phone systems can put you into a queue that wont be answered..

You can always use Social Media ; just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Details on how to cancel your contract can be found here Guide: Cancelling Your Contract 

[feckedoff]

Nope, asked a question they could not deal with then put on endless hold,.. worst customer service going anywhere... 

[Enlli]

@feckedoff 

Guide: Cancelling Your Contract